Last Updated: 30 January 2026
Hardihood Healthcare (“we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hardihoodhealthcare.com (the “Website”).
We are a data controller registered with the Information Commissioner’s Office (ICO).
We may collect and process the following personal data:
A. Information You Provide Voluntarily:
Contact information (name, email address, phone number, organisation)
Professional details (job title, local authority/agency)
Information provided through contact forms, referral forms, or email correspondence
Any personal data included in enquiries about our services
B. Information Collected Automatically:
Technical data (IP address, browser type and version, time zone, operating system)
Usage data (pages visited, time spent on pages, navigation paths)
Data collected via cookies and similar technologies (see Section 7)
C. Special Category Data:
We do not collect special category data (including health data, information about children in our care, or other sensitive information) through this public website. Any such information should only be provided through our secure, official referral and assessment processes.
We use your personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To respond to enquiries from families, professionals, and other stakeholders | Legitimate interests |
| To process professional referrals and preliminary assessments | Legitimate interests / Pre-contractual steps |
| To send requested information about our services | Consent |
| To improve our website and services | Legitimate interests |
| To comply with legal and regulatory obligations | Legal obligation |
| To maintain the security of our website | Legitimate interests |
We may share your information with:
Our staff on a need-to-know basis
Professional advisers (lawyers, accountants)
IT service providers who host our website and data
Regulatory authorities when required by law
Emergency services if there is an immediate risk of harm
We never sell your personal data to third parties.
We retain personal data only for as long as necessary:
Enquiry data: 24 months from last contact
Professional referral data: In line with regulatory requirements for healthcare records
Website analytics: 26 months
Cookies: As per cookie settings
We implement appropriate technical and organisational measures to protect personal data, including:
Secure SSL encryption on our website
Restricted access to personal data
Regular security assessments
Staff training in data protection
Our website uses cookies to:
Ensure basic functionality
Analyse website traffic via Google Analytics (anonymised)
Remember your preferences
You can control cookies through your browser settings. See our separate Cookie Policy for detailed information.
Under UK GDPR, you have the right to:
Access your personal data
Rectify inaccurate data
Erasure (“right to be forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time
To exercise these rights, contact our Data Protection Officer at:
Email: info@hardihoodhealthcare.co.uk
Our website is not intended for children under 13. We do not knowingly collect data from children through this website. Our residential services for young people are governed by separate, comprehensive privacy notices provided to residents and their guardians.
Our website may contain links to other websites (e.g., Ofsted, relevant charities). This Privacy Policy applies only to our website. We encourage you to read the privacy policies of any third-party sites you visit.
If you have concerns about how we handle your data, please contact our Data Protection Officer first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
ICO Website: https://ico.org.uk/make-a-complaint/
ICO Phone: 0303 123 1113
We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Last Updated” date. We encourage you to review this policy regularly.
For any questions about this Privacy Policy or our data practices:
Hardihood Healthcare
Data Protection Officer: info@hardihoodhealthcare.co.uk
